Returns Policy

Returns Policy main image Returns Policy image


What can be returned?
S&S provides no warranties on any Products. All such warranties are solely those provided by the applicable Manufacturer.

S&S reminds You a Manufacturer’s warranty will not apply to:

  • normal wear and tear;
  • Damage caused by improper storage or cleaning of Products; and
  • Damage caused by improper use of Products.
  • You must not make any misleading, false or deceptive representations about any Products or provide any warranty in excess of the Manufacturer’s warranty.

What is the returns process

  1. If You need to make a warranty claim for a Product, You must complete a Returns Form which can be downloaded here
  2. The Returns Form, along with the faulty Product/s must be returned to ““Sugar & Sas P/L, Dock 2, 17 Barclay Street, Marrickville 2204, New South Wales.
  3. On return of the faulty Products S&S will promptly inspect them and if S&S is reasonably satisfied the failure is not as a result of those circumstances listed in clause 12.2, S&S issue a credit note within ten (10) Business Days of inspection, subject to any statutory rights you may have.